After they finally picked them up, they were supposed to take them straight to their Nashville location and I was to call them with an address as soon as we got to Tennessee to schedule them to be delivered. I had to spend hours, literally, on the phone to get them to pick them up again before escrow closed on my house. At this point, it was just a few days before escrow closed on our house since we obviously had them picked up right before we moved so we'd you know, have beds to sleep in as long as possible. We of course had no way of knowing how much every box and everything weighs so we took pretty much everything out of both, got rid of any bigger heavier items like our fridge and freezer which was half of the reason we wanted to have our stuff moved, so we could like keep our stuff, and mixed them evenly between the 2. We had 3 units and they said they had already loaded the lightest one on their truck so they won't leave that one and we would have to figure it out with the other 2. We loaded up our units and had them ready to go on pick up day and they came to get them and then said one of them was too heavy so we would have to get another unit or move stuff from one to another. They delivered them fairly promptly and we had to purchase brand new locks for them that were ours to put on and protect our stuff. We chose then because they claimed to be the cheapest and fastest option compared to quotes from Pods and other such moving companies. We chose pack rats to move our stuff from California to Tennessee. I have been sleeping on an air mattress and living out of an ice chest for 2 weeks and these people have never called me back on anything! I don't understand how they cannot have a plan when so many people are affected. no matter if I talk to a representative or a manager. It has been 2 weeks! and every time I call I get the same response. I called back at 3 pm and was told, "oh no, the fork lift is down and we do not have an update".
#Packrat reviews driver#
I called on Monday and was told, "oh yes, you are on schedule for delivery today and the driver will contact you an hour before". i call them the next day and they told me that I was rescheduled for Monday the 24th. I was due to have my pod delivered on May 20th, I call on the 20th to verify my move and was told, "oh yes, you are on schedule for delivery today and the driver will contact you an hour before". I had 1-800-PACK-RAT move me from San Diego, CA to San Antonio. No idea how much longer it’ll take them to deliver. The family is suffering and stressed out. They keep telling me they’re sorry but it happens. I call but there’s no urgency in their response. I called and they agreed and revised the date by adding an additional 8 days to the delivery time. 7days before it shipped, I calculated it was impossible for my container to arrive on time (11hrs driving limit per day which is approximately 600-650 miles and a day for transfer to local service for delivery). Each time they said it’s on schedule and not to worry even though no one checked on it. I had been calling asking why it had not moved (5 times) prior to it shipping. Which is one day from the time they were supposed to deliver it.
They waited 19 days from the time they picked it up to begin to ship it. The problem was once they had my container and were supposed to transport it. They even dropped off the container and provided good communications until after they picked it up. I had no problems ordering for a cross country move with them. And only the dispatch manager knows what’s going on so make sure you ask for them if you want to know where your stuff is. They will not tell you with any accuracy or honesty. *Make sure you put an Apple tag or another geo location tracker with your stuff so you know where it is.
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